Charlotte’s biggest banks workout plan for customers scammed by Zelle – WSOC Charlotte

CHARLOTTE — Some of the biggest banks in Charlotte are coming up with a refund plan for customers scammed by Zelle, according to The Wall Street Journal.

The report said Bank associated with America, Wells Fargo and the five other banks that own Zelle are working on a plan to determine whether or not a customer was tricked into sending money through Zelle. If the bank determines someone was scammed, they will be reimbursed.

According to the Consumer Financial Protection Bureau, banks are supposed to refund any customer money lost to fraud or scam-whether or not the customer authorized the transaction.

Getting a reimbursement is not really as easy as it sounds. Andrew Brown, a lawyer for plaintiffs, says the road to the refund is a long one with a lot regarding reasons to deny a claim.

“They look for any kind of reason they can to refuse a request to get reimbursed from an unauthorized transaction, ” said Brown.

A U. S. Senate report through October found that banks are hesitant to help victims involving scams and fraud. In 2021, the particular report found that there were over 190, 000 reports connected with Zelle scams, but only 3, 500 victims were paid back.

(WATCH BELOW: Report: Fraud plus theft are growing on Zelle)

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